Zhanjiang China Accor Hotel
Two years ago, everyone in the Western world thought TripAdvior would continue to grow as the best hotel recommendation site.
Only 15 months have passed and TripAdvisor's stock market value has risen from $12 billion to $450 million. After winning the operating rights to a number of Accor brands, China Lodging's market capitalisation is now USD 9.5 billion, compared to just USD 1.3 billion when Accors became a shareholder three years ago. The combined brand portfolio is unrivalled in China, offering a unique combination of high quality hotels and outstanding customer service.
Accor Hotels is at the forefront of reinventing the Accor hotel concept to meet the needs of business and leisure customers around the world.
We saw the same thing without knowing how disruptive this new model would be to our own model, and not sure if anyone would be more on trend in years seven or ten. Every three or four years, the trendy brands have a red line and they suffer, they have to suffer.
We cannot predict what will happen tomorrow, we just have to open our eyes and show respect to the unknowns who are safe. We have a solid foundation, we have invested hundreds of millions of capacities in our own volume system and brand acquisition, and we have the power to have it all. If we had the time, we would probably stay alive, but we cannot have that if we do not behave properly for the next three or four years. But if you have time, you can stay alive for a few more years, maybe even a year or two, because of our solid foundations and our muscles.
We have signed 2,000 independent hotels in just nine months and we could have created a full-service OTA, but we really don't think they could exist outside Google, Baidu and the big boys. We stopped because no one knew we had the capacity to make it, not even Google. Registering to compete with OTAs cannot happen because it would be absolutely foolish and too late.
I stayed at the Grand Mercure Teda and MercureTeda and then realised that the hotel I wanted to stay at was the same as the one I stayed at, the Zhanjiang China Accor Hotel. There were no identification words, only the number on the room card that told me we were staying at the Grand Mercuria and Teddya, and even they shared the same entrance and reception.
I dialled the caller in the US and entered the passport number 51199496 and he rang back with the same number as the number on the room card.
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The Grand Mercure and Teda Hotel strongly recommend that staff at the front desk be trained to know how to serve their guests. The hotel management team should really train staff in hotels in the southern Chinese province of Guangdong and learn hard from them what we have seen in recent years in terms of the quality of service and customer service at these hotels.
As someone who has stayed at this hotel before, I can tell you very responsibly from the response of this man that the reception staff were very unprofessional. The staff did not know how to serve the customers and take the feelings of the customer as nothing. The lesson is that Ota is a very good hotel, but not as good as the place it occupies. As others have told me, the front desk at the Grand Mercure and Teda Hotel are very rude and rude.